ABOUT US
A not for profit, community economic development organisation.
Established in 1996 to address issues relating to high unemployment and deprivation in local communities Probe has earned a strong reputation for effective delivery and making a difference. The Probe Board of Directors includes local residents, the private sector, local councillors and the Prince's Trust - all working to ensure that the Company responds to local needs.
A strong management team, led by the General Manager, Steve Alltoft, oversee the range of services delivered by Probe across the City of Hull and the East Riding of Yorkshire.
Click here to view the annual report.
OUR COMMITMENT TO YOU
We value our customers, clients and colleagues and treat others with respect and integrity.
All staff of the organisation will accept responsibility and accountability for their actions.
We believe in treating every customer as an individual, therefore we are committed to providing effective and efficient services in a professional manner. We have a commitment to providing services free from discrimination on the grounds of ethnic or social origin, gender, disability, age, sexual orientation, religion or nationality. Our staff operate within and adhere to our policy and procedure relating to Equality of Opportunity.
As one of our customers you can expect:
- To be dealt with promptly and efficiently.
- To be treated with respect and courtesy.
- To enjoy a safe, clean and healthy environment in all Probe premises.
- To be offered impartial Information, Advice & Guidance as stated in our Code of Principles.
- To be assured that we will operate in line with our Confidentiality Policy and Code of Principles at all times.
- To be able to give feedback on our services by making suggestions, comments and/or complaints.
STANDARDS OF SERVICE
As part of our commitment to a high standard of customer care we aim to:
- Respond to customer telephone calls in a timely manner.
- Provide an initial response to letters within 5 days.
- Ensure that personal written correspondence will be signed by a named individual.
- Ensure that staff remain courteous and helpful and make every effort to explain things clearly and in terms you understand, keeping jargon to a minimum.
- Use customer feedback to review and improve our services.
If you wish to know more about our Customer Charter, or have any comments or complaints about our service, email info@probeltd.co.uk or ring 01482 714242.